Privacy Policy
We follow PIPEDA principles. We collect only necessary data to provide chimney services and customer support.
What We Collect
- Contact details you submit (name, email, phone, address).
- Service preferences and booking details.
- Cookie/localStorage data for region, favorites, and cart.
How We Use Data
To respond to requests, schedule services, improve our website, and communicate updates.
Your Choices
You can request access, correction, or deletion via [email protected]. You can also clear cookies/localStorage in your browser.
Retention
We retain data only as long as needed to deliver services and comply with legal requirements.
Cookies and Local Storage
We use cookies and localStorage to remember your region, service selections, and privacy preferences. Necessary cookies enable core site features. Optional analytics and marketing storage help us measure performance and personalize offers.
- Necessary: authentication state, session continuity, security controls.
- Analytics: aggregated usage metrics to improve reliability and UX.
- Marketing: measure campaign effectiveness and tailor messaging.
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Tip: press “T” to toggle dark/light theme.
Storage and Security
We apply safeguards appropriate to the sensitivity of personal information. Access is restricted, data in transit uses TLS, and storage systems are subject to regular backup and monitoring. Despite our efforts, no method of transmission or storage is 100% secure.
- Pseudonymization and least-privilege access where practicable.
- Security logging, rate limiting, and abuse prevention.
- Vendor due diligence and confidentiality commitments.
Sharing and International Transfers
We may share personal information with service providers who help us operate our website and deliver services (e.g., hosting, analytics, communications). These providers only process data on our instructions and are required to protect it.
- Location: primarily processed in Canada; some providers may process in the United States or other jurisdictions with appropriate safeguards.
- Legal basis: consent and legitimate interests to provide and improve services.
- We do not sell personal information.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, contact us and we will delete it.
Access, Correction, and Deletion
You can submit requests to access, correct, or delete your personal information. We will verify your identity and respond within a reasonable timeframe consistent with PIPEDA.
- Email: [email protected]
- Phone (Canada): +1 (587) 432-7814
- Self-service: manage cookie preferences and clear stored data below.
Manage cookie preferences
Clear cookies and storage
Updates to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be indicated on this page with an updated effective date.
- Effective date: 2026-01-13
- Previous versions available upon request.